Brookline Community Aging Network


Repairs, etc.

As the consumer, you have the right to. . .

  • Verify that the contractor has the proper license and insurance for his/her profession. Most important is Workers’ Compensation (click for more information) followed by General Liability and Auto.
  • Ask for and check the contractor’s references.
  • Ask for and check that employees have current, legal and appropriate working documents.
  • Have a written contract between you and the contractor listing the specifics of the job and any materials being used. The state of Massachusetts requires any job over $1000 (One Thousand Dollars) to be in writing. This does not bar you from requesting the details of a job to be in writing for any amount, even less than $1000.
  • Refuse any additional work without a written agreement between you and the contractor specifying the details of the added job.
  • Have a pay schedule between you and the contractor. This should be specified in the contract with regards to deposit, frequency and amount of payments, and any finance charge.
  • Ask about follow-up tasks, if needed. Will the contractor return to fine- tine, or to do smaller jobs later.
BrooklineCAN volunteers have checked for current licenses and any complaints, and any contractors on our list has been recommended by one of our members.

For more information please contact HELP staff at 617-730-2752
or visit and
Updated on: 6/21/2011